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Common Issues

Spindle-Bolt Fell Out or Snapped

Normally when we see this, it indicates the pinch-bolt on the crankarm was not tightened down properly prior to riding. This means the force of pedaling has been pushing laterally on the spindle-bolt, stripping/breaking it in the process. This wouldn

E-Bike Charger Won't Recognize Battery

This can happen as a result of a drop or fall while charging the battery (especially when charged on the bike), or by not taking care when plugging in the charger; being forceful can prematurely wear out this part of the battery, rendering it un-char

Clicking Sound When Pedaling

First thing to check is chain tension. If your chain is too tight (and dry) it will cause a popping sound when it clicks into the chainring/fixed gear. There should always be a little bit of slack in your chain.Another thing it could be is the bolt t

Crankarm Keeps Loosening

If you are only tightening the spindle bolt, it will continue to fall off while riding. The pinch bolt needs to be tightened. A tried and true trick to fix this is to first loosen both bolts, then when you are tightening down the spindle bolt, get it

Pedals Keep Loosening

It is very likely that you have stripped your crank arm if the pedals no longer stay in the cranks. Unfortunately, manufacturer warranties are to cover defects in materials or workmanship that occur within the normal lifespan and use of the product.