Most manufacturers require your bike to be professionally assembled at a local bike shop. To make sure your bike is fully covered under the manufacturer warranty we recommend your bike to be professionally assembled by a mechanic. Obtain an assembly

<p id="isPasted" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Arial, &quot;Helvetica Neue&quot;, Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Most manufacturers require your bike to be professionally assembled at a local bike shop. To make sure your bike is fully covered under the manufacturer warranty we recommend your bike to be professionally assembled by a mechanic.&#xA0;Obtain an assembly receipt as proof of professional installation.&#x202F;If you choose to build on your own, the warranty is&#x202F;further&#xA0;limited&#xA0;to just the frame and fork.&#xA0;<p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Arial, &quot;Helvetica Neue&quot;, Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Warranty does&#x202F;not&#x202F;apply to the following:&#xA0;<ul style="box-sizing: border-box; list-style: outside disc; margin: 20px 0px 20px 20px; padding: 0px 0px 0px 20px; color: rgb(51, 51, 51); font-family: Arial, &quot;Helvetica Neue&quot;, Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box;">Any part of a product that has been altered, repaired, misused, and improperly installed.&#xA0;&#xA0;</li><li style="box-sizing: border-box;">Aftermarket parts that are not original to the bike&#xA0;</li><li style="box-sizing: border-box;">Damage from unintended style of riding, abuse, neglect, accident, and racing&#xA0;</li><li style="box-sizing: border-box;">Deterioration of the paint, the appearance of the product; rust/corrosion due to environmental effects&#xA0;</li><li style="box-sizing: border-box;">Wear and tear of any product (including but not limited to - saddles, grips, tires, tubes, cables, brake pads, chains) that naturally and inevitably occurs&#xA0;as a result of&#xA0;normal riding&#xA0;</li><li style="box-sizing: border-box;">Failure to provide regular maintenance of any product&#xA0;</li></ul><p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Arial, &quot;Helvetica Neue&quot;, Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;<p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(51, 51, 51); font-family: Arial, &quot;Helvetica Neue&quot;, Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Labor and shipping are the responsibility of the customer. We do not cover unauthorized parts purchased and labor performed by another bike shop.&#xA0;

Warranty Policy

All claims are evaluated with the manufacturer of the item to determine the best course of action and get you serviced to the best of our ability. To start a warranty claim, the original owner must email our Warranty Team at warranty@citygrounds.com.

<p id="isPasted" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Arial, &quot;Helvetica Neue&quot;, Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;All claims are evaluated with the manufacturer of the item to determine the best course of action and get you serviced to the best of our ability.&#xA0;<p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Arial, &quot;Helvetica Neue&quot;, Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">To start a warranty claim, the&#x202F;original owner&#x202F;must email our Warranty Team at&#x202F;<a href="mailto:warranty@citygrounds.com" style="box-sizing: border-box; background-color: transparent; transition: all 0.3s ease 0s; color: rgb(20, 20, 20); text-decoration: underline; text-underline-position: under;">warranty@citygrounds.com</a>. We want to make this a smooth process for you and help you in a timely manner, so please include the following:&#xA0;<div style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Arial, &quot;Helvetica Neue&quot;, Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><ol style="box-sizing: border-box; padding-left: 20px; list-style-position: outside; margin: 20px 0px 20px 20px;"><li style="box-sizing: border-box;">Order Number (to confirm the date of purchase and determine if the item is still under the manufacturer&#x2019;s warranty time limit)</li><li style="box-sizing: border-box;">A detailed description of the issue on hand and when it occurred</li><li style="box-sizing: border-box;">Photographs or video (if the issue is audible, video with sound is&#xA0;required)</li><li style="box-sizing: border-box;">Written Serial Number&#xA0;</li><li style="box-sizing: border-box;">If built at a bike shop, provide the assembly receipt</li></ol></div>

Warranty Instructions

All bikes purchased through City Grounds need to be assembled by a certified bike shop mechanic, as stated under the "Warranty" tab on the product's page. If the bike is not built by a certified bike shop mechanic, any warranty will be limited by the

<div data-block="true" data-editor="7rcb2" data-offset-key="9j74-0-0" id="isPasted"><div data-offset-key="9j74-0-0">All bikes purchased through City Grounds need to be assembled by a certified bike shop mechanic, as stated under the &quot;Warranty&quot; tab on the product&apos;s page. If the bike is not built by a certified bike shop mechanic, any warranty will be limited by the manufacturer. The manufacturer provides the warranty coverage for these bikes and in order to open up warranty claims we have to follow their guidelines in order to get things covered under their policy.&#xA0;</div></div><div data-block="true" data-editor="7rcb2" data-offset-key="cdp9-0-0"><div data-offset-key="cdp9-0-0"> </div></div><div data-block="true" data-editor="7rcb2" data-offset-key="8t8if-0-0"><div data-offset-key="8t8if-0-0">If your bike was not assembled at a certified bike shop, your bike is covered under a &apos;limited&apos; warranty that only protects the fork and frame against manufacturing defects. The bikes we sell are not tuned at the manufacturing level and are only assembled enough for shipping purposes. Even parts that are pre-installed need to be checked/adjusted prior to riding. We understand that your bike was an investment and we encourage you to protect your investment against error by having it built/tuned at a shop. If anything is found defective by a certified bike shop, please have them contact us to work with the manufacturer to file a claim to get it replaced or reimbursed under their policy at that time.</div></div>

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