If your package was delivered with damages or missing contents, please notify City Grounds immediately via email. Please reference the order number and the issues experienced. The serial number will be required in some cases and is best to provide it
For orders that have been marked as shipped and tracking provided, please allow 5 business days from the time of fulfillment to the date recieved. If no delivery or update has been provided on track during this time, please reach out to City Grounds
For packages that show delivered, please first check in with other members of household or if possible neighbors/apartment manager to see if they may have signed for it or held it aside for safekeeping. If product still is reported missing please con