General

Payments

Edits, Cancellations & Returns

SITE

REWARDS

FEATURED

City Grounds Support

Things to know during the ordering and checkout process.

Before You Buy

Irvine, CA Warehouse

Processing Time

Is this item in stock?

Do the bikes come assembled?

Sales and Price Protection

Overview of Bicycle Types

UL Testing on E-Bikes and Batteries

What forms of payment do you accept?

What is Affirm?

Will I be charged tax?

Why is my card getting declined?

Can I split my payment with two different credit cards?

Edits & Cancelation Requests

Return Policy

Return Instructions

How long will shipping take?

Signature Required

Do you ship outside of the Contiguous 48 States?

Free Shipping*

Shipping

What is At Warehouse Pick Up?

Notified Once Ready

Can someone else pickup my order?

At Warehouse Pick Up

About Points

What can I use my points on?

How to join CG Rewards Program

CG Rewards

Damaged or Missing Content Transit

Lost In Transit

Lost Packages

Shipping Claims

Warranty Policy

Warranty Instructions

Warranty Activation

Spindle-Bolt Fell Out or Snapped

E-Bike Charger Won't Recognize Battery

Clicking Sound When Pedaling

Crankarm Keeps Loosening

Pedals Keep Loosening

Common Issues

Warranty

Order Issues

Sizing

Additional Recommended Items

Assembly Instructions

Pre-Ride Saftey Checklist

Riding Etiquette

Basic Troubleshooting

Basic Maintenance

Regular (Long-Term) Maintenance Schedule

Overview of Bicycle Components

Safety Warnings

E-Bike Safety

E-Bike Classes and Terminology

Battery Charging

OCEV Safety Information

Best Practices for New eBike Riders

E-Bike Resources

Bicycle Owner- Intro Guide