Why is my card getting declined?Updated a year ago
City Grounds is unable to see the reasoning as to why your transaction is being declined.
Possible reasons as to why include:
- You entered a billing address that does not match the information on file with your card issuer.
- You entered a CV2/security code that does not match your card.
- You entered an international card.
- Your card issuer rejected the transaction for security reasons.
With some card issuers, Payment may show as taken out of the account even when declined. Please understand that the funds have been declined and are not in our possession. Financial instructions may take up to 10 business days to reflect this correctly in your account.
If a decline occurs it is best to contact your card issuer for clarification and to verify what information they may have on file for your account.
We do not have any control over a financial entity's actions.