SITE

REWARDS

FEATURED

City Grounds Support

<p id="isPasted" style="box-sizing: border-box; outline: 0px; font-family: Gotham, Arial, sans-serif; line-height: 19.6px; font-size: 14px; font-style: normal; font-weight: 325; color: rgb(0, 0, 0); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Pickup at Warehouse is a free shipping option that allows you to pick up your online order at our Irvine, CA warehouse. Standard processing time will still apply as we may have to ship in your product or products for other warehouses. Once your order arrives, and is ready for pick up we will notify you via the email associated with your order.&#xA0;<p style="box-sizing: border-box; outline: 0px; font-family: Gotham, Arial, sans-serif; line-height: 19.6px; font-size: 14px; font-style: normal; font-weight: 325; color: rgb(0, 0, 0); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All bicycles include complimentary assembly.<p style="box-sizing: border-box; outline: 0px; font-family: Gotham, Arial, sans-serif; line-height: 19.6px; font-size: 14px; font-style: normal; font-weight: 325; color: rgb(0, 0, 0); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">An order will only be released to a party who has been authorized for pick up by both cardholder and City Grounds. In the event you do not include the party picking up on order, please contact customer support at (866) 550-7423 to review requests.Please note that if you have paid with PayPal, Affirm, or ShopPay we will be unable to release the product to anyone outside of of who was included on your order.&#xA0;<p style="box-sizing: border-box; outline: 0px; font-family: Gotham, Arial, sans-serif; line-height: 19.6px; font-size: 14px; font-style: normal; font-weight: 325; color: rgb(0, 0, 0); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note pick-up times are with our operating hours of Monday- Friday from 9AM-4PM.&#xA0;<p style="box-sizing: border-box; outline: 0px; font-family: Gotham, Arial, sans-serif; line-height: 19.6px; font-size: 14px; font-style: normal; font-weight: 325; color: rgb(0, 0, 0); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">As we are not a traditional retail store, not all models are assembled and ready for viewing.<p style="box-sizing: border-box; outline: 0px; font-family: Gotham, Arial, sans-serif; line-height: 19.6px; font-size: 14px; font-style: normal; font-weight: 325; color: rgb(0, 0, 0); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

Pickup at Warehouse is a free shipping option that allows you to pick up your online order at our Irvine, CA warehouse. Standard processing time will still apply as we may have to ship in your product or products for other warehouses. Once your order

What is At Warehouse Pick Up?

At Warehouse Pick Up

Irvine, CA Warehouse

Processing Time

Is this item in stock?

Do the bikes come assembled?

Sales and Price Protection

Overview of Bicycle Types

UL Testing on E-Bikes and Batteries

General

What forms of payment do you accept?

What is Affirm?

Will I be charged tax?

Why is my card getting declined?

Can I split my payment with two different credit cards?

Payments

Edits & Cancelation Requests

Return Policy

Return Instructions

Edits, Cancellations & Returns

Before You Buy

How long will shipping take?

Signature Required

Do you ship outside of the Contiguous 48 States?

Free Shipping*

Shipping

Notified Once Ready

Can someone else pickup my order?

About Points

What can I use my points on?

How to join CG Rewards Program

CG Rewards

Damaged or Missing Content Transit

Lost In Transit

Lost Packages

Shipping Claims

Warranty Policy

Warranty Instructions

Warranty Activation

Spindle-Bolt Fell Out or Snapped

E-Bike Charger Won't Recognize Battery

Clicking Sound When Pedaling

Crankarm Keeps Loosening

Pedals Keep Loosening

Common Issues

Warranty

Order Issues

Sizing

Additional Recommended Items

Assembly Instructions

Pre-Ride Saftey Checklist

Riding Etiquette

Basic Troubleshooting

Basic Maintenance

Regular (Long-Term) Maintenance Schedule

Overview of Bicycle Components

Safety Warnings

E-Bike Safety

E-Bike Classes and Terminology

Battery Charging

OCEV Safety Information

Best Practices for New eBike Riders

E-Bike Resources

Bicycle Owner- Intro Guide

What is At Warehouse Pick Up?Updated 6 months ago