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Notified Once ReadyUpdated 6 months ago

Will you notify me when I can pick up?
Once your online order is ready, we will email a Pick-Up Confirmation.
 

Do I need to bring anything at pick up? 

Please bring a valid photo I.D. such as your driver's license. Your I.D. must match the name and address provided on the order.

We will not release a pickup order if you do not have proper matching identification.

In the event you are picking up an assembled bike, an assembly checklist will be emailed out in advance to your arrival. You are welcome to sign before pick up, but it is encouraged to sign in person at the warehouse confirming assembly.

At Warehouse Pick Up Hours are Monday through Friday from 9am to 4pm. 

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